I purchased Microsoft Office 2007 via The Ultimate Steal last winter. The software is provided as a download through Digital River – but it is available for only 30 days after making the purchase.
So what happens if you lose your backup?
The order confirmation email reads:
DOWNLOADABLE PRODUCTS Downloadable products may be accessed by looking up your order. When the order summary appears, click on the Download link next to the product name. LOOKING UP YOUR ORDER Go to http://store.digitalriver.com/store/msshus/DisplayHelpPage You may also find other helpful information on this page.
Sounds promising. After signing in, it even displays a hopeful looking download button:
but clicking it returns the following:
Sorry, It is too late to download this file. You were allowed to download within 30 days. If you have any questions, please contact Digital River Customer Service at CustomerServices@digitalriver.com.
Fortunately, you don’t have to use this particular installer. You can use your license key to convert a trial version of Office 2007 to a full version. You can freely download the trial version from here:
http://msft-dnl.digitalrivercontent.net/msoffice/pub/X12-30307/X12-30307.exe
Once installed, the first thing it does is ask you for a product key. Yours is included in your order confirmation email.
If you haven’t kept that email, I think you’re out of luck.
Tags: DRM, Office 2007
